Managing Subscribers

Subscribers receive notifications about incidents and maintenance windows.

Subscription Types

Each subscriber has one type. Users who want both should create two subscriptions.

Adding Subscribers

Manual Addition

1. Go to Notifications → Subscribers
2. Click Create New
3. Fill in:
   • Type - Email or SMS
   • Email - Email address (for email type)
   • Phone - Phone number with country code (for SMS type)
   • Verified - Whether the subscription is verified
   • Active - Whether to send notifications
4. Click Save

Public Subscription

Users can subscribe via the public status page:

1. Click the “Subscribe” button on the status page
2. Enter their email or phone number
3. They appear in the Subscribers list

Subscriber Fields

Active vs Inactive

• Active - Subscriber will receive notifications
• Inactive - Subscriber will NOT receive notifications

Subscribers become inactive when:

• They click the unsubscribe link in an email
• An admin manually deactivates them

Unsubscribe Flow

Each email includes an unsubscribe link:

https://status.example.com/unsubscribe/{token}

When clicked:

1. User sees a confirmation message
2. Subscription is set to inactive
3. They no longer receive notifications

The unsubscribe link is unique per subscriber and doesn’t expire.

Phone Number Format

SMS phone numbers must include the country code:

• ✅ +14155551234 (US)
• ✅ +442071234567 (UK)
• ✅ +33123456789 (France)
• ❌ 415-555-1234 (missing country code)
• ❌ (415) 555-1234 (missing country code)

Verification

The Verified field indicates whether the email/phone has been confirmed.

For manually added subscribers, you can set this to true if you’ve verified the contact information.

Bulk Operations

To deactivate multiple subscribers:

1. Select subscribers in the list view
2. Use bulk actions to update

Privacy Considerations

• Store only necessary contact information
• Provide easy unsubscribe options
• Respect unsubscribe requests immediately
• Consider data retention policies